USM / Portland
Position Title: IT Specialist – CL2
Campus: Portland (Location: Univ of Southern Maine)
Department: IT Campus Services - USM - SITCSUSM
Bargaining Unit: COLT
Salary Band/Wage Band: B23 Step 2
Work Schedule: Sunday-Wednesday 1:30pm-10pm, Saturday 11:30am-8:00pm
Location: Portland, ME
Statement of the Job:
Per the Collective Bargaining Agreement
Internal Candidates May Apply starting August 13. 2019
External Candidates are Welcome to Apply on or after August 19, 2019
The University of Maine System is seeking to fill one position as IT Specialist, Career Level 2. This position works both independently and collaboratively to provide technology support to faculty, staff, and students through on-site, phone, email and remote assistance. Responsibilities include: monitor support queues for proper and timely tier 2 and 3 escalations and resolution; maintain administrative technology hardware and software; provide on-site support to ensure computers and labs are fully operational; supervise and train student technical staff; troubleshoot client-based network connectivity issues; coordinate services both within the team and with other IT departments; participate as an active member of cross-functional teams; investigate, analyze, and learn new and emerging technologies which have potential application in the campus environment; and other duties as assigned. Work is performed under general instruction. Frequent verbal communication is required internally and externally.
Work Location: The Portland campus of the University of Southern Maine
Collaborative and an effective communicator who possesses a strong customer service orientation
Strategic and creative thinker
Demonstrated ability to providing effective technical solutions for a diverse community within a changing environment
The starting rate is $16.00 for a new hire or the appropriate transfer rate for a current employee within the ACSUM collective bargaining unit. In addition, the University will contribute up to a 4% matching contribution to the UMS retirement plan. Additional benefits http://staticweb.maine.edu/wp-content/uploads/2018/10/UMS-Benefits-Guide-2019-ACSUM-UMPSA.pdf?0fa197 include medical, dental, vision, and tuition waiver programs for employees and dependents. The UMS is a recipient of the Wellness Councils of America’s Well Workplace Award and offers a wellness program.
Review of applications begins immediately. For full consideration, materials must be submitted by September 2, 2019. Applications received after that date will be reviewed at the discretion of the University.
Complete Job Specifications are linked here.
About the University:
Established in 1968, the University of Maine System is the state’s largest educational enterprise. It has an annual enrollment of nearly 30,000 students and positively impacts the lives of hundreds of thousands of Mainers each year through its educational and cultural offerings as well as outreach and public service to individuals, businesses, organizations and policymakers. The System has an estimated $1.5 billion total statewide economy impact each year, a return of $7.50 for every dollar of State appropriation. Two-thirds of its alumni—approximately 120,000 people—live in Maine. The University of Maine System is accessible with seven universities—some with multiple campuses—located across the state, as well as a law school, an additional 31 course sites, and Cooperative Extension. The University of Maine System Chancellor’s office is located in Estabrooke Hall on the University of Maine campus in Orono. System-wide services and governance employees work from campuses across the state.
Two years related, specialized post high school education or an equivalent combination of education and experience.
The equivalent of three years of full-time experience performing related technical and troubleshooting support.
A strong working knowledge of PC and/or Macintosh hardware, software, operating systems; and a broad knowledge of application software including email, productivity and Internet applications.
Four years related, specialized post high school education and/or an equivalent combination of education and experience.
The equivalent of three years of full-time experience performing related technical support in a help desk environment.
Higher education experience.
Materials must be submitted via "Apply For Position" below. You will need to create a profile and application (which includes contact information for 3 references); upload
1.) a cover letter which describes your experience, interests, and suitability for the position
2.) a resume/curriculum vitae
Incomplete application materials cannot be considered. Materials received after the initial review date will be reviewed at the discretion of the University.
The successful applicant is subject to appropriate background screening.
The University of Maine System is an EEO/AA employer, and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender expression, national origin, citizenship status, age, disability, genetic information or veteran’s status in employment, education, and all other programs and activities. The following office has been designated to handle inquiries regarding non-discrimination policies: Office of Equal Opportunity, University of Maine, 101 North Stevens Hall, Orono, ME 04469 207-581-1226. TTY 711 (Maine Relay System).
Length: Fiscal Year (12 Months)
Required Documents: Cover Letter, Resume/CV
Location/Region: Portland, ME